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About Us

About Us

 

Who we Are

Hotlines is a group of passionate industry professionals with a shared interest in providing quality products and premium customer service. We also share a passion for cycling and are driven each day by a desire to improve the cycling experience for consumers and our valued dealer base. Each member of the Hotlines team has been selected to compliment the team and bring a specific skill set to the company; we pride ourselves on working hard and enjoying what we do.

What We Do

Hotlines is a distributor of premium goods to the cycling industry in the UK and Worldwide. We pride ourselves in providing quick and efficient service and expert product knowledge. We are the exclusive UK distributor for many of the leading brands within the cycling industry. We also distribute our own brands Nukeproof, Ragley and Brand X dealer direct Worldwide.

 
 

Sales

Ed Ibbetson

Ed Ibbetson

Office Manager

Ed has been an integral part of Hotlines for the past 7 years as office manager, and brand manager for a number of Hotlines key brands.  With a wide ranging remit that covers everything from office organisation to pricing and forecasting he has a handle on most things that happen day to day at Hotlines.  He’d like to think he has his finger on the pulse when it comes to trends in biking, but in reality he’s an un-nerving mix of old school with an addiction to the “next big thing”: regardless of what it is!

 
David Flynn

David Flynn

Head of Sales and Marketing

Dave spent his first two years at Hotlines in a brand management role. He is now responsible for leading the sales and marketing team and continuing our commitment to excellent dealer service and support. In the industry full time for 8 years, Dave has worked in sales, events, marketing and brand management roles for a bike brand and corporate retailer. Growing up working in bike shops, he knows what our customers need and how to add value to our impressive brand portfolio. A jack-of-all-trades on a bike, he’s raced cyclo-cross, worked as a guide in the Alps, tried his hand at DH and most recently, achieved a bottom-three position at a gravity-enduro event – he’s hoping to improve...

 
Andrew McIntosh

Andrew McIntosh

International Sales

Andrew looks after Hotlines ever increasing international dealer and distribution network. This involves dealing direct with current and prospective accounts all over the world and liaising with sub-distributors as far away as Japan, Korea and New Zealand. Hotlines international sales are primarily through our own in-house brands such as Nukeproof and Ragley, so Andrew is also appointed liaison to give a professional and knowledgeable contact for vendors.

 
Graham Moore

Graham Moore

North Manager

Graham is responsible for keeping the Gears churning throughout the North of England and North Wales. Ensuring that our dealers are happy with current brands but also introducing up and coming produce within the portfolio. He is also responsible for the planning and surgical execution of Demo days for our dealer network.

Along with 7 years Racing DH and over 10 years of experience working in the trade from Retail sales and workshop manager to fettling the gears for a Pro Race Team, Grahams experience has been a key part of his success at Hotlines as well as his love and passion for cups of tea and a good chin wag. 

 
Rob Escott

Rob Escott

South Manager

Rob’s experience speaks for itself, having worked in the cycling industry for many years. He has worked direct with brands and for distributors, in both service and sales roles.

Having raced mountain bikes for the last 12 years in the UK and abroad he understands the need for reliable, quality products.

He will be looking after the Hotlines portfolio in the Southern and East Midlands area. Any questions, please get in touch, he will be happy to help.

 
Julie Dominguez

Julie Dominguez

Sales & Tech Support

Julie joined Hotlines as part of the sales team, in particular looks after our BMX dealers. With over 18 years experience in sales within the bicycle industry, working her way up from the sales floor to store management and purchasing, she understands the pressures and demands and looks forward to every challenge put upon her! Her biking career started off tentatively in downhill racing, and after a long break (after several breakages) she picked up a fixed gear bike and raced on the velodrome specialising in match sprinting. Now Julie races BMX at National level in both Championship and Cruiser .

 
Qmark

Brian Clark

Sales & Tech support

Coming from a background in Customer Services and Sales with a passion for anything with wheels whether 2 or 4. With bike shop experience over the last 15 years covering everything from large chains to managing a small independent bike shop he has seen it all and probably either fixed or sold it into the bargain.
When not on his bike he is usually either wielding a camera or fixing whichever old cars he has managed to accumulate.

 
Qmark

Nick Samsom

Sales & Tech support

Nick is the newest member of Sales and Tech team, originally from Northumberland. After completing a photography degree 5 years ago he has worked in the cycle industry in both sales and workshop roles and has a host of knowledge to draw from. Coming from a Dutch background meant he was fixing and riding bikes almost before he could walk. When not working he is either at the cinema, riding, eating or sleeping.

 

Marketing 

Steve Larking

Steve Larking

Marketing Assistant

Steve joined Hotlines after cutting his teeth on the retail side of the cycle industry, and amassing a wealth of knowledge from years spent riding and racing mountain bikes. After a number of years in sales, he has moved across to marketing. Steve communicates information from the wealth of brands within the portfolio across a number of different platforms and audience types. Acting as a point of contact for media, product testers and sponsored athletes, his riding experience keeps him at the sharp end of the scene.

 
Matthew Currie

Matthew Currie

Graphic Designer

Matt is the graphic designer at Hotlines responsible for much of the company’s creative output covering everything from advertising, branding, 3D, editorial to web design over a huge variety of brands and disciplines. Matt has had experience working on a broad range of design projects across the country throughout his career and has been a biker from an early age.

With an ever-expanding range of disciplines being ridden (and bikes accumulated) and love for riding this allows for a continued understanding and balance between biker and designer helping the work created to always evolve. 

Credit Control

Antonio Carella

Antonio Carella

Credit Controller

Antonio has recently joined Hotlines in the role of Credit Controller, his main objectives are: to improve the company cash-cycle position (pardon the pun) and to avoid any loss from bad debt. With over 10 years experience working for international organisations and blue chip companies, Antonio is looking forward to form solid relationships with customers and stakeholders in all geographical and market areas. In his free time Antonio enjoys being outdoor, going to military fitness classes in the park and preparing for the Etape Caledonia.

 

Warranty

Steve Kerr

Steve Kerr

Warranty Manager

Steve heads up our warranty department and his knowledge of all things bike is legend. He has been riding and fixing bikes since he was first able to pick up a spanner and when not riding his bike he is thinking about it. Steve’s most recent MTB passion has been for 100 mile off road day rides and the distances are destined to get longer with 200 miles nonstop the next target.