Covid-19: Hotlines update on operations and customer service

Free home delivery on all products


Including PDI on bikes. No minimum order value.


Hotlines want to support our dealers, and their customers through these challenging times in any way we can.

To make it as easy as possible to get goods to your customers quickly and safely, we will now ship direct to their door.

Parts and accessories

  • Free carriage direct to customer
  • No minimum order values.
  • Goods dispatched and invoiced according to your standard terms.

Complete bikes

  • Free carriage
  • Free PDI and roll-in box
  • Goods invoiced pro-forma and dispatched on payment

If you would like goods shipped direct to your customer, please add a note on your B2B order, e-mail, or call your area sales manager.

We are open for business, dispatching as normal, and all your usual contacts are available on the numbers below.

Stay safe and wishing you all the best,

The Hotlines team.

*Currently only available to UK dealers and delivery addresses.


Update: Hotlines stock

Hotlines is seeing unprecedented demand for bicycles across all price points and categories.

While this is great problem to have, and a huge indicator of the opportunity for the bike industry, it is presenting some short term challenges.

Now it’s time to hold our hands up; our B2B is not responsive enough. While there is no issue on the majority of lines, when down to our last unit on a key bike, 100% accuracy is needed.

We have a new B2B under construction, but in the short term we will be updating a fresh stock sheet at 10:00am each day. This is your single best resource to check what is available to buy there and then.

Dealers please e-mail sales@hotlines to get our most up to date stock list and we will provide a link. Consumers should continue to contact their local retailer for the best availability and delivery information.

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